What owners have said about working with us
Accounts from small businesses across Kuala Lumpur and the Klang Valley who have used our AI integration services.
Back to Home80+
Businesses served
4.8/5
Average satisfaction
3+
Years in practice
96%
Would recommend us
In their own words
Lim Hui Shan
F&B Owner · Petaling Jaya
We had the Enquiry Helper set up for our café. I was honest about being sceptical — I thought it would give wrong answers and confuse our customers. But they spent the first session going through our actual message history with us, so it only answers things it knows. It has been running two months now and I barely check the chat queue anymore.
May 2025
Mohd Azlan
Automotive Workshop · Shah Alam
Did the Daily Task Ease service. The booking and follow-up messages were eating maybe two hours a day across my staff. The process took about three and a half weeks — a bit longer than I expected, mainly because of my own scheduling. The result is good though. The notes they left are clear enough that I sorted out a small issue on my own last week without calling anyone.
April 2025
Surinder Kaur
Education Centre · Subang Jaya
The Clear Reporting setup changed how I start my week. I used to pull numbers from three different places and try to make sense of them in a spreadsheet. Now I open one page and I can see the week's enrolments, attendance, and revenue in about ten seconds. The monthly check-in is a nice touch — they adjusted a couple of figures after the first month to make it more accurate.
May 2025
Nadia Rahman
Skincare Retailer · Cheras
I appreciated that they were direct about what was and was not worth doing for a business my size. I came in expecting them to recommend a whole stack of tools. They ended up suggesting two, and explained why the others I had been looking at would create more work than they saved. That kind of honesty is not common.
May 2025
Tan Chin Wei
Accounting Practice · Klang
We engaged Permata Tech for the Daily Task Ease service after hearing about them from another firm in the area. The discovery process was more thorough than I expected — they asked sensible questions and listened carefully. The automation they set up for our client intake and reminder messages is working well. I would have liked a slightly longer check-in period afterward, but the documentation made it manageable.
April 2025
Farhana Zaidi
Home Décor Studio · KLCC
What struck me most was how calm the whole process was. I have worked with tech consultants before who treated every conversation like a sales pitch. This was different. Ahmad came in, asked what was actually frustrating me about my week, and built the scope around that. The enquiry helper they set up now handles about 70% of the messages I used to deal with manually. Genuinely useful.
May 2025
Three projects in more detail
Bunga Bakery — Enquiry Helper Setup
Petaling Jaya · Feb–Mar 2025
Challenge
The owner was spending roughly 90 minutes a day answering the same enquiries about opening hours, cake ordering deadlines, and delivery areas — mostly via WhatsApp and Instagram DMs.
Solution
We reviewed six months of message history, identified the 15 most common question types, and configured an AI helper that handles those with a consistent, warm tone. Complex requests are flagged for the owner directly.
Result
Manual reply time dropped from ~90 minutes to around 15 minutes daily. The helper handles approximately 70% of incoming queries without any intervention. Completed in 11 days.
Kinetic Physio — Daily Task Ease
Bangsar · Jan–Feb 2025
Challenge
A physiotherapy clinic with two practitioners was losing significant admin time to appointment scheduling, session summaries, and follow-up reminder messages sent individually to each patient.
Solution
We introduced scheduling automation connected to their existing calendar, and a simple template system for session summaries and appointment reminders — all managed from a single tool they already had access to.
Result
Estimated three hours saved weekly across the team. No-show rate fell by roughly 20% following consistent automated reminders. Total project duration: 25 days including handover.
Selari Retail — Clear Reporting Setup
Puchong · Dec 2024–Jan 2025
Challenge
A small household goods retailer had sales data across three systems — a POS terminal, an inventory spreadsheet, and an online store. The owner had no clear picture of which products and periods were actually profitable.
Solution
We connected all three data sources into a single reporting layer and built a dashboard showing weekly revenue, top-selling categories, and inventory trends — updating automatically each morning.
Result
The owner identified two underperforming product lines within the first month and reallocated shelf space. Monthly stock reviews, which previously took half a day, now take under 30 minutes. Project delivered in 38 days.
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